Average Reviews:
(More customer reviews)I would give this pet door a solid five stars for the door itself. It is attractive, durable, and far superior to any other pet door I have seen. I took a star off, however, because the installation instructions were very poor. The instructions we got didn't make sense on some points and when we called customer service, we were told those were the "old" instructions for an earlier model. They couldn't explain why they were put in with the "new" model we ordered. The instructions also told us to make a hole 1/8 inch larger than was actually needed. The customer service representative said that was because most people tend to make the hole too small. But isn't better to start off with a hole that is too small? You can always make it larger. If you followed these instructions, the hole would be too big, and there would be no way to make it smaller. That is especially important since this model pet door is installed in the wall of the house. I am very glad that we called before cutting a hole in our house that was too big! I whole-heartedly recommend this pet door, but be very careful when installing it that the manufacturer's instructions don't mess you up.
Click Here to see more reviews about: Medium Plexidor Pet Door / Dog Door for Walls (Silver)
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